August 24, 2023 – Communicating with employees, partners, and passengers is a key challenge for airlines. Suffice it to say that to keep airport operations running at maximum efficiency, the staff of major airlines send and receive on average hundreds of thousands of fax documents and SMS messages per month from their respective hubs, directly from their computers. For example, pilots and cabin crew are informed of their shifts via the so-called “crew fax” and their hotel rooms are also reserved via fax. Furthermore, employees are notified about last-minute changes to the flight plan or cabin crew via SMS messages to their phone. To top it all off, the hub management systems also generate faxes containing orders, delivery documents and confirmations.
