In this age of rapid technological progress and constant digital transformation, companies are faced with a multitude of challenges regarding automation, agility, big data, IoT, and AI. In order to stay competitive, businesses have to modernize their software and IT infrastructures. Already in a state of transition, many organizations currently find themselves working in hybrid application environments.
To take full advantage of the potential for innovation offered by new technologies, organizations crucially require connections to link up these IT environments. This provides an excellent opportunity to also take a close, critical look at the existing communication infrastructure, which often consists of distributed legacy servers and connections. To achieve more efficient communication processes, these need to be replaced with highly available cloud messaging platforms, such as that offered by Retarus, which can be scaled to meet demand. In this way, companies can take a vital step towards a more efficient, flexible, scalable, and smooth communication solution.
Flexible and cost-efficient
With the help of a SaaS provider specializing in messaging, various communication channels, including SMS, email, and fax, can effortlessly be integrated and flexibly adapted to meet ever-changing conditions such as fluctuating transmission volumes, amended data protection provisions or technological innovations.
Replacing legacy infrastructures, moreover, results in significant cost savings, especially when compared with the huge amount of workload and high operating costs running one’s own messaging infrastructures entails. Ideally, cloud messaging products are billed on a pay-per-use basis.
A broad portfolio of interfaces, for instance REST APIs, SOAP, XML, SMTP adapters, and many more options ensure flexibility when integrating the services into hybrid environments. Service 24/7 and personal support contacts round out the comprehensive range of services offered by a professional business messaging provider. Customers or resellers should also be given the opportunity to contractually stipulate their requirements for the scope of services, support, and response times by way of service level agreements (SLAs) .
Standardization and consolidation
However, as just about every application communicates nowadays and not every connection is set up 1:1, integration tools offer great benefits when it comes to implementation. Using state-of-the-art integration platforms (IPaaS) such as SAP BTP, IBM AppConnect, or Mulesoft, cloud and local applications as well as third-party solutions can be connected swiftly and processes streamlined.
By way of the Retarus interfaces documented in OpenAPI, messaging connectors can simply be fed into IPaaS on a low-code basis and adapted. Connectors published in this way can later be reused to set up new connections to a company’s business applications. This accelerates migration processes and saves both effort and costs.
In addition, integration platforms allow companies to define workflows which facilitate the automation of business processes. For instance, status and reporting data from a messaging platform can initiate new events, such as order confirmations or delivery notifications. At the same time, this data can also be leveraged for other analysis objectives.
In our product documentation you can find numerous tutorials explaining how you can integrate our services with various business applications such as SAP, Microsoft, and Salesforce.
Data protection and compliance
Companies are required to transmit sensitive information in a way which is reliable, secure, transparently traceable, legally binding, and in accordance with the latest sector-specific and data protection provisions. Therefore, services “made in Europe” are highly recommended. Specialized providers such as Retarus possess the requisite sector-specific certificates and process all data in compliance with the GDPR in ISO 27001 certified, audit-ready data centers located within the EU. In the best case, they also fulfill the requirements outlined in the NIS2 directive.
To find out more about how Retarus’ messaging services can be integrated into hybrid infrastructures, take a look at our website or contact your local Retarus representative directly.
