In order to guarantee optimal customer service and reliable sms to customers, insurance companies are increasingly relying on SMS services in the cloud. For example, claims can be avoided by texting out weather warnings. Updates on current cases, deadline reminders or calls to download documents, all allow for the efficient settling of claims.
Short reaction times, reliability and high delivery rates
Europ Assistance, the leading worldwide health, home and family, motor and travel insurance provider also relies on SMS services from Retarus. Globally, the group caters for over 300 million customers. With the help of the services, the French branch of the company has optimized its customer service and now provides tailor-made information for its clients about their policies around the clock via text. By doing this, Europ Assistance France not only benefits from specifically shorter reaction times, but also from the reliability of the services.
Vincent Pacton, who leads operations and telecommunications in the IT department of Europ Assistance France, reports on his experiences: “With Retarus, we have a service provider on our side, with which we can reliably and safely send SMS messages to our customers. We were convinced by the technical quality of the services and the high delivery rates as well as by the usage-based billing.”
Retarus SMS services optimize SMS to customers
Retarus SMS Services allow texts to be sent safely and reliably to any cellphone anywhere in the world via business applications, ERP or CRM systems, as well as via web-based applications – directly by means of the Retarus infrastructure without the expense of additional hardware or software. Data is encrypted for transmission. By using innovative cloud services, insurance companies benefit from sending capacities of any scale and maximum transaction security. The SMS services are operated in Retarus’s own data centers in compliance with the respective local compliance and data protection regulations.
You can find out more about SMS services from Retarus here or directly from your local Retarus contact.
