Anchors aweigh! More and more travelers are choosing to reach their holiday destination by ship, and benefitting from the high level of relaxation offered by this means of travel. They can recharge their sun batteries while enjoying a relaxed cup of coffee on deck, retire to their cabins to get some rest or join together to eat evening dinner in a cozy on-board restaurant – virtually the same as on a cruise. But as relaxing as the trip is for the passengers, for the staff of the shipping line there is a lot of hard work to do.
Customer communication is becoming increasingly complex
For the organization and planning of a trip, efficient communication with customers is taking on a strategic role. For instance, customers have to be informed at short notice by the operator’s call center staff about visa issues or any changes which may occur in the schedule. Moreover, these employees are not only responsible for bookings these days. In fact, they are now also responsible for handling the full communication with customers regarding their stay on the ferry – from cancellations and price changes to alterations in departure and arrival times, or even the port of departure. This task can hardly be managed by telephone, however, due to the high volume of passengers and the steep associated expenses.
In safe waters with Retarus WebExpress
Retarus WebExpress facilitates quick and reliable messaging for shipping lines. The web-based multichannel communication platform replaces time-intensive phone calls with timely and short SMS messages, which are delivered simultaneously to all customers. The transmission of messages is timed to the minute and delivery reports are available immediately to confirm successful transmission, meaning that customers profit from a high-quality service. In addition, message volumes can be scaled flexibly at any time to meet increasing passenger numbers. No additional investment needs to be made in hardware, software or staff. With Retarus WebExpress the effort required in handling communication with customers can hence be reduced substantially. And notification by phone is no longer required. This means that call center staff can once again focus on their core tasks, such as processing bookings.
Grandi Navi Veloci relies on Retarus WebExpress
Grandi Navi Veloci, one of the leading shipping companies for coastal cruises and passenger transport in the Mediterranean Sea, has chosen to deploy multichannel messaging platform Retarus WebExpress, which has a proven track record in the tourism sector. The shipping company uses the service to inform passengers and travel agencies quickly and reliably by SMS about any delays in embarkation or changes to departure details.
You can find out more about multichannel messaging platform Retarus WebExpress by clicking here or directly from your local Retarus contact person.
