This past Tuesday, Retarus had the pleasure of hosting our very first Customer Advisory Board at our headquarters in Munich. The event brought together a select group of key enterprise customers who rely on our Retarus Secure Email Platform solutions, creating a platform for open exchange, collaboration, and valuable feedback.
More Innovation Through Open Dialogue
At Retarus, we strongly believe that the key to developing customer-centric solutions lies in cooperation – genuinely hearing and understanding the challenges, needs, and expectations of our customers. The Customer Advisory Board was designed to foster exactly this kind of exchange, providing an additional channel for open discussions between our customers and our teams.
In-Depth Insights and Engaging Discussions
The event kicked off with a warm welcome from Retarus founder and CEO Martin Hager. Not only did he open the event, but he also spent the entire day engaging with customers, listening to their feedback first-hand, and even already making direct suggestions based on their input. Throughout the day, attendees were given a first-hand look at the latest developments in our broad product portfolio. Our product managers, developers and tech teams summarized key updates, demonstrating new features and adjustments through live demos and presentations. This hands-on approach allowed customers to see exactly how these improvements enhance both their security and email management efforts.
We also took the opportunity to present current market trends and analyst insights, comparing them directly with customer perspectives. This allowed us to validate key industry developments against real-world use cases and ensured a deeper, fact- and data-driven discussion.
But beyond simply showcasing our technology, we were most importantly eager to hear about the real-world challenges our customers face every single day. We also looked back at how previously introduced innovations have been received by customers, sharing behind-the-scenes insights into our development process and the steps taken to refine our solutions based on their needs. The interactive round table sessions as well as the socializing proved to be particularly valuable, with customers sharing their industry-specific concerns and use cases. To ensure an open discussion, we carefully selected only one representative per industry, avoiding any potential competitive conflicts and encouraging an atmosphere of trust and transparency. The industry insights gathered were invaluable to us, as they help shape our roadmap and ensure that our services continue to meet evolving demands.
The Future of Email Communication
One of the highlights of the day was the exclusive preview of upcoming product ideas. Customers had the chance to weigh in on new concepts and features before they are fully developed, ensuring that their needs are considered from the very start. The open discussion that followed brought together companies from various industries, each with their own unique challenges, and was filled with constructive feedback and valuable insights.
Want to be part of the conversation?
The event concluded with a recap of key takeaways, a feedback round, and an outlook on the future of the Customer Advisory Board. This first edition of this new format has shown just how crucial a trust-based relationship with our customers is — and we are more committed than ever to fostering that connection, making this a regular initiative. So, stay tuned for the next Customer Advisory Board. We can’t wait to welcome you again!
If you couldn’t make it this time but are interested in joining future Customer Advisory Board meetings as well, reach out to your Retarus contact person.
