No matter whether it’s about a repaired car, warranty processing at an electronics retailer or fetching a new pair of glasses – these days customers would like to stay informed about the current status of ongoing jobs and orders both quickly and continuously, and to receive details about pick-up times in a timely manner. Working customers are especially difficult to get in touch with, so the communication is very complicated and eats up a huge amount of valuable human resource time.
From the perspective of the companies, such notification messages should ideally be automatically sent from ordering systems already in use. Communicating by means of SMS is an obvious choice for pick-up notification messages. Hardly any channels attract as much attention and ensure shorter response times.
To find out more about Cloud SMS Services used for pick-up notifications, check out our latest use case.
