Sending very large documents via fax is not easy. It puts sustained pressure on multiple layers of the system. Documents must be rendered, transmitted reliably over long sessions, and tracked end to end without interruption. Legacy fax servers and many cloud fax solutions struggle with this.

Since 2023, Beth Israel Lahey Health (BILH) has worked with Retarus to create a modern, scalable fax solution seamlessly integrated with Epic electronic health records (EHR), delivering real-time visibility into utilization and delivery performance while generating a measurable return on investment.

Businesses using Salesforce can now fax smarter and faster with the new Retarus Cloud Fax App. This native integration of the Retarus Cloud Fax API is complemented by a UI extension for managing document transmissions, status notifications and reporting seamlessly from Sales, Service and Health Cloud.

We’re expanding our Cloud Fax products with a brand-new set of monitoring dashboards. The Cloud Fax Dashboards visualize inbound and outbound traffic, performance metrics, and error patterns in real time or across selected time periods, giving our customers immediate insight into their organization’s fax traffic.