Customer Communication Archives

Consultants Warn Companies to Be Cautious with WhatsApp

by Thomas Cloer | 03.06.2016 | News, Security

Using WhatsApp as a company poses problems when it comes to the German Data Protection Act, because contacts from the user’s cell phone are transferred to WhatApp’s servers. Corporate users of the service could be held liable (accompanied by significant monetary penalties!), because they are aware of this. Attorneys therefore unanimously recommend not using WhatsApp for professional purposes.

Flexible customer communication: winkler opts for Retarus

by Sören Schulte | 10.05.2016 | Industry, News

The winkler Group is one of the leading wholesalers for commercial vehicle spare parts in Europe. To keep in communication with an extremely mobile and fast-paced industry, the company has opted in favor of the messaging platform Retarus WebExpress

All Hands on Deck?! Efficient Customer Communication at Sea

by Sabrina Hiller | 05.02.2016 | Business Trends

Anchors aweigh! More and more travelers are choosing to reach their holiday destination by ship, and benefitting from the high level of relaxation offered by this means of travel. For the organization and planning of a trip, efficient communication with customers is taking on a strategic role. Retarus WebExpress facilitates quick and reliable messaging for shipping lines.