Digitalization: Opportunity or risk for banks and insurers?

In view of strict regulatory requirements, low-interest politics and intense cost pressure many finance institutes are neglecting a crucial challenge – the ever accelerating progress of digitalization. However, in order to fulfill the individual needs of their customers and to stay competitive over the long term, banks should start to develop appropriate digital strategies as quickly as possible.

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Gartner Hype Cycle: When a trend is really a trend

For more than 20 years the analysts at Gartner have been using their “Hype Cycle” to throw light on the development of technological trends. But what do Gartner’s experts say about cloud fax services? Have they already arrived at the “Plateau of Productivity” or is the “Trough of Disillusionment” just around the corner?

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Retail sales success: The means of communication makes all the difference

In order to keep all staff up to date regarding sales and marketing campaigns, retailers must rely on communication channels that function effectively. But which channel is most suitable for this task? How can the company ensure that all branch offices are informed simultaneously and dependably? Multi-channel messaging platform Retarus WebExpress is able to cover the widest imaginable range of scenarios.

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Personally via all channels: trends in customer communication

Companies wishing to inform customers or employees in an up-to-date manner nowadays rely on more than one means of communication: the keywords in this regard are multi- or omnichannel. In order to not only reach recipients reliably, but also to gain their attention, a personalized form of address is essential.

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Machine to machine and person to person: This is how Industry 4.0 can succeed

Digitalization is making its way into factory halls. Keywords such as “the digital factory” and “industry 4.0” are heralding the implementation of an increasing number of “smart” machines. In order to encourage the necessary acceptance of automated systems, it is, however, important to integrate them as seamlessly as possible into the human work processes.

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