In the course of consolidating its IT service providers, EagleBurgmann has introduced Retarus WebConnect for Suppliers for its class C suppliers.
EagleBurgmann is a global leader in the provision of sealing technology and solutions. The mechanical seals and seal supply systems offered by the company are in use at industrial production facilities in a wide range of use cases. EagleBurgmann provides its products and services to around 45,000 customers in roughly 80 countries around the world. The company has 48 subsidiaries and more than 5,500 employees at over 250 service and sales centers.
EagleBurgmann was already using Retarus’ EDI Integration solution for its class B suppliers. For its smaller suppliers, it was using custom-built WebEDI software programmed by another provider. As part an internal project to reduce complexity, EagleBurgmann wanted to reduce the number of IT providers it was using. This included consolidating its EDI and WebEDI solutions to a single provider. At the end of 2021, the company decided to go with Retarus.
As part of the new solution design, EagleBurgmann needed to extend the SAP document type Idoc ORDERS05 by adding new fields that had previously been defined. This modified design was subsequently initially subjected to internal testing with Retarus, after which it was put to the test with five pilot suppliers. Once the test phase had successfully been completed, the solution was rolled out in the production environment and went live, with an initial hypercare phase lasting six to eight weeks and including individual onboarding for the remaining suppliers.
After the transition to WebConnect for Suppliers, EagleBurgmann reports an extremely high amount of order confirmations (97.85%), which are moreover received much more quickly. The Retarus solution is currently in use in the sales departments of 18 of the company’s providers, while around 10 procurement operations employees are working with it at EagleBurgmann. The customer is planning to connect two to three additional suppliers via EDI / WebConnect every year. What’s more, EagleBurgmann intends to use the WebConnect process to hook up more country organizations to its S/4HANA system.
For further details please refer to our latest Customer Story.
