ROI Realization of Managed Cloud Messaging Solutions

The magnitude of cost reduction and specific technical performance is impacted by current advances in Cloud Computing. While no ROI study can be 100% accurate – there are many variables and intangibles fundamentals that go into calculating an ROI. Attempting to measure the ROI is still an important way to help organizations choose if there are advantages to deploy and exploit a cloud managed system.

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Department of Health and Human Services Launches Long Awaited HIPAA Audit – Phase 2

Early last month, the Department of Health and Human Services Office for Civil Rights (OCR) officially launched Phase 2 of its HIPAA Audit Program. Phase 2 is an extension of 2011’s Pilot Program to review an entities adherence to HIPAA’s Privacy, Security and Breach Notification rules. If you are an organization concerned about remaining compliant with HIPAA and HITECH, ensure you are up to date on best practices from existing vendors.

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Sending Insurance Information via SMS to Customers: Europ Assistance relies on Retarus

In order to guarantee optimal customer service, insurance companies are increasingly relying on SMS services in the cloud. For example, claims can be avoided by texting out weather warnings. Updates on current cases, deadline reminders or calls to download documents, all allow for the efficient settling of claims.

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Migration to All IP: …but what about fax over IP (FoIP)?

Audio and video telephony, instant messaging and online meetings: As part of their digitalization strategy, a lot of companies are currently switching their telecommunications infrastructure over to All IP, benefiting from the brand new opportunities that innovative unified messaging services offer. If only there wasn’t the problem with fax communications…

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Security Alert: One in six emails contains a virus

After Locky, here comes KePanger, PowerWare and Petya: Retarus is currently observing a significantly higher incidence of the crypto trojan Locky, as well as new variations. Whilst in February only around 3% of all incoming emails were infected, the number of messages filtered in March due to viruses had already risen to 17%. This corresponds to a fivefold rise in comparison with the previous month and can be explained primarily by the large increase in ransomware.

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How to archive encrypted emails in a legally compliant manner

If emails don’t only have to be transmitted in encrypted form but also have to be archived in compliance with legal requirements, IT decision-makers often find themselves faced with a new problem: How can it be guaranteed that despite end-to-end encryption the message will remain readable throughout the archiving period? Even if the recipient concerned has already left the company.

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