Secure bank communication from a single source

Madrid, 21/01/2016 // DZ BANK AG places its trust in Retarus’ messaging services for its electronic communications. The fourth largest German bank has in fact chosen to rely on several services provided by the global communication service provider. Retarus’ solutions are employed to ensure professional email transmission, SMS authentication as well as for fax communication. The crucial factors underlying this decision were the comprehensive product portfolio, allied with the high performance and secure processing via Retarus’ own data centers located in Germany.

DZ BANK AG uses Retarus’ services across the whole company for a wide and diverse range of tasks and scenarios. The cloud fax solutions are used in the trading of securities, for instance, where it is essential that there is legal proof that the documents have been delivered. The emergency plan for the ordering process is also managed by means of a connection to Retarus’ fax infrastructure. In addition, Retarus’ Managed SMS Services ensure the secure and speedy authentication of bank staff in the IT systems. The passwords (tokens) are delivered via SMS to the users directly, within a few seconds. The bank moreover uses the web-based, multichannel messaging platform Retarus WebExpress to notify a huge amount of recipients about important developments in the context of investor or public relations in a timely and secure manner by means of email, fax and SMS.

Sector specific solutions with maximum security

In addition to the robust, error-free transmission of sensitive data, the compliance with regulatory guidelines was a critical factor in DZ BANK deciding in favor of Retarus. The messaging specialists fulfill, among others, the guidelines set by the German financial regulator BaFin (Bundesanstalt für Finanzdienstleistungsaufsicht) such as MaRisk (Minimum Requirements for Risk Management). For security and compliance reasons, it was also important for DZ BANK to have contractually binding assurance that processing takes place at Retarus’ own data centers located within Germany.

“At DZ BANK we attach great value to compliance with regulatory requirements”, says Carsten Hoffmann, Operational Manager at DZ BANK. “In Retarus we have found a multichannel communications partner that understands what we, as a bank, really need. We have been able to convince ourselves first-hand of this fact, by means of a thorough audit.”

“Our cooperation with DZ BANK underlines our excellent reputation within the finance sector”, comments Eberhard Rohe, Account Director at Retarus responsible for the banking and finance sector. “Thanks to many years of experience in the field of finance, we at Retarus are always able to flexibly adapt our services to meet the specific circumstances of the banking and finance sector. To this end we constantly keep an eye on upcoming changes in the law.”

DZ BANK is the fourth largest bank in Germany and acts as the central bank for around 900 cooperative banks and credit unions and the 11,000 branches they represent. Within the cooperative finance organization, DZ BANK AG supports the commercial operations of the multitude of independent cooperative banks on site and is the controlling holding company for the specialized institutes belonging to the DZ BANK Group.

About Retarus

Retarus is a global provider of APIs, gateways, and applications for messaging and email management for business processes – with top performance, security, and data protection, provided from the company's self-operated data centers around the globe. Founded in 1992 and headquartered in Munich, Germany, Retarus is owner-managed and proud of its innovation power. The company employs a staff of around 500 at 20 locations on four continents. Retarus' services are leveraged by the world's leading companies. The services are sold directly by Retarus or in close collaboration with selected partners. Analysts constantly commend Retarus' outstanding quality and reliability. More details: www.retarus.es