Service ExcellenceExcellent Service Supports Your Business
Good-bye call center. Hello Retarus Customer Service. We have experienced technicians. Experts who are passionate about finding real solutions. Together with you. Anywhere in the world. And in your language.
Your Service Manager
You would like to set up the communicative part of your business processes as efficiently as possible? Then you will appreciate the benefits offered by Retarus Cloud Services from the very first day. Because in contrast to other providers Retarus provides you with a personal contact person to assist you closely during all phases of your project, providing you with:
- Comprehensive analysis and consultation as well as customized solution designs based on your specific business processes prior to signing the contract
- Assistance during onboarding, including management of your partners and suppliers
- Detailed reports during ongoing operations
The Structure of Success
At Retarus efficient processes are at the center of all we do. This also applies to our internal processes. Our experience gathered over many years working closely together with global corporations benefits you from the very start. Even prior to concluding a contract you enjoy the advantages of our seamless and smooth processes.
Plan
Already during the presales phase, experienced Retarus Technical Consultants analyze your specific requirements. In the comfort of your own office, should you so require. Our aim: high value and individual consultancy with the goal of creating a common basis for a successful service design.
Build
At Retarus you are assigned a dedicated technical expert to be responsible for implementing your services. This ensures that you can start using your services as soon as possible and that you always have the highest levels of transparency. You always know, for example, in which phase of development your Retarus Cloud Services currently are and when they will go into operation.
Run
While your Retarus Cloud Services are operational, if required, you have the option of receiving individual support which goes far beyond the usual industry standard. In Europe alone, numerous large corporations already rely on the benefits of regular reviews and reports. And the number is rising.
The Heart of Retarus
Take a quick tour of our Network Operations Center. Here highly qualified experts ensure that your Retarus Cloud Services function exactly as you expect them to.
Core Benefits
Fulfilling requirements
There are many different ways to interpret the terms service and support. At Retarus it means being there for you whenever you need support. And providing assistance to the extent that you need it.
In person
Your interests are represented at Retarus by your own personal Service Manager. He champions your cause as an internal advocate to actively find solutions that lead to your absolute satisfaction.
Professional
There are plenty of “no problem” providers. At Retarus we are not only interested in your contract, but also in solutions that work well for you over the long term.
Available
You can reach someone when you need to. At Retarus multilingual contact persons are available to assist you around the world. 24 hours a day. 365 days a year.
Transparent
Check for yourself at any time, how reliably your Retarus Cloud Services are running. Easy-to-understand reports are available in the Enterprise Administration Services Portal to give you all the information that you need at a glance.
Comprehensive
Entrust your entire business communications into experienced hands. Retarus Cloud Services cover all common applications, interfaces, and channels of communication. Across the globe.