{"id":47780,"date":"2024-03-26T19:41:31","date_gmt":"2024-03-26T11:41:31","guid":{"rendered":"https:\/\/www.retarus.com\/sg\/case-study-engelbert-strauss\/"},"modified":"2024-04-26T19:42:27","modified_gmt":"2024-04-26T11:42:27","slug":"case-study-engelbert-strauss","status":"publish","type":"post","link":"https:\/\/www.retarus.com\/sg\/case-study-engelbert-strauss\/","title":{"rendered":"Engelbert Strauss Captures Orders Received via Email with Retarus’ IDP\u00a0Solution"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"Engelbert Strauss relies on Retarus' IDP (Intelligent Document Processing) solution for automated, faster processing of incoming orders received via\u00a0email.","protected":false},"author":23,"featured_media":49694,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" module_class=\"ret_padding_120-0 cc-bi ret_diagonal_1_dark \" _builder_version=\"4.24.2\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" _builder_version=\"4.24.2\" _module_preset=\"default\" locked=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Header\" module_class=\"smaller\" _builder_version=\"4.24.2\" _module_preset=\"default\" background_layout=\"dark\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

Intelligent Document Processing<\/span>Engelbert Strauss Captures Orders Received via Email with Retarus' IDP\u00a0Solution<\/h1>\r\n

Engelbert Strauss relies on Retarus' IDP (Intelligent Document Processing) solution for semi-automated, faster processing of incoming orders received via\u00a0email.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.24.2\" _module_preset=\"default\" background_image=\"https:\/\/www.retarus.com\/de\/wp-content\/uploads\/sites\/2\/2024\/03\/retarus_case-study-strauss_header2.jpg\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.24.2\" _module_preset=\"default\" custom_css_main_element=\"position: absolute;|| top: 0;|| z-index: 999;|| right: 0;|| background: transparent;|| width: 100%;\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.19.4\" _module_preset=\"default\" width=\"100%\" max_width=\"100%\" custom_padding=\"0px|30px|0px|0px|false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.19.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"DO NOT DELETE - Social Sharing\" _builder_version=\"4.19.4\" _module_preset=\"default\" text_orientation=\"right\" custom_margin=\"-10px||||false|false\" locked=\"off\" global_colors_info=\"{}\"][content type=\"contblock\" name=\"social-sharing-sidebar\"][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" disabled_on=\"on|off|off\" admin_label=\"Customer Information \" module_class=\"cc-bi\" _builder_version=\"4.24.2\" background_color=\"#F3F5F7\" transparent_background=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_4,1_4,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" custom_padding_last_edited=\"on|tablet\" _builder_version=\"4.21.0\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" max_width=\"100%\" custom_padding=\"0px||0px||false|false\" custom_padding_tablet=\"||25px||false|false\" custom_padding_phone=\"||25px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" custom_css_main_element=\"display:flex;||flex-direction:row;\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_image src=\"https:\/\/www.retarus.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/engelbert-strauss-logo.png\" alt=\"GMX\" title_text=\"engelbert-strauss-logo\" admin_label=\"Logo\" _builder_version=\"4.24.2\" _module_preset=\"default\" max_height=\"120px\" custom_margin=\"||0px|-10px|false|false\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Industry\" _builder_version=\"4.24.2\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Industry<\/b>\r\nManufacturing[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Mitarbeiter\" _builder_version=\"4.24.2\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Employees<\/b>\r\n1700[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Web\" _builder_version=\"4.24.2\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Website<\/b>\r\nwww.engelbert-strauss.de<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Basic Situation + Objective\" module_id=\"context\" module_class=\"ret_padding_100-0 cc-bi\" _builder_version=\"4.24.2\" background_color=\"#ffffff\" z_index_tablet=\"500\" box_shadow_horizontal_tablet=\"0px\" box_shadow_vertical_tablet=\"0px\" box_shadow_blur_tablet=\"40px\" box_shadow_spread_tablet=\"0px\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_margin=\"||||false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"0px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Basic Situation\" _builder_version=\"4.24.2\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Initial situation<\/span>\r\n

Manual Order Entry<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.24.2\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|desktop\" global_colors_info=\"{}\"]

Engelbert Strauss is one of the world's leading manufacturers of workwear, utility clothing, and personal protective equipment. The family-owned company is based in the Main-Kinzig district of the German state of Hesse near Frankfurt. With approximately 1,700\u00a0employees, it has production facilities in 27\u00a0countries worldwide, primarily located in Southeast Asia.<\/p>\r\n

As one of the top\u00a05 online retailers in Germany, Strauss receives many orders via email. These email orders are placed by different customers using varying template formats and layouts. One of Strauss' goals is to serve customers quickly and efficiently. A solution was needed to streamline order processing.\r\n<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_id=\"objective\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_margin=\"||||false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"50px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Objective\" _builder_version=\"4.24.2\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Objective<\/span>\r\n

Powerful Automation<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.24.2\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|desktop\" global_colors_info=\"{}\"]

Strauss was looking for a digital solution that would allow incoming orders placed by email to be analyzed and captured automatically, at least in part. The search and selection process took almost six months.<\/p>\r\n

The solution they envisioned would be able to serve Strauss' large customer base with numerous order templates as well as the company's customizable products. Although items at Strauss have item numbers, they do not uniquely identify a product. In the case of T\u2011shirts, for example, the desired size must also be indicated for unique identification. Not to mention, orders can also be customized with the customer's logo as well, adding further complexity.<\/p>\r\n

Strauss ultimately awarded the contract to Retarus and its IDP solution. The generic, non-template-based solution, its convincing recognition rates, and the small amount of time needed for implementation were the deciding factors. Reading the order from the email using optical character recognition (OCR) is only the first step. The difference in recognition rates is achieved by using AI, which reads the orders as if they were being captured by a person. <\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Quote\" module_class=\"cc-bi ret_padding_80-0 ret_bg_darkblue\" _builder_version=\"4.24.2\" _module_preset=\"default\" background_enable_color=\"off\" background_enable_image=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Quote\" _builder_version=\"4.24.2\" _module_preset=\"default\" text_orientation=\"center\" background_layout=\"dark\" global_colors_info=\"{}\"]

\"We are delighted to have Retarus as a reliable and forward-thinking partner at our side.\"<\/p>\r\nSales Project Management \/\/ Engelbert Strauss GmbH & Co. KG[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Implementation\/Challenge\" module_id=\"challenge\" module_class=\"ret_padding_100-0 cc-bi\" _builder_version=\"4.24.2\" background_color=\"#ffffff\" transparent_background=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_padding=\"0px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Umsetzung\/Herausforderung\" _builder_version=\"4.24.2\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"]Specific Challenges<\/span>\r\n

Completely Redesigned Process<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.24.2\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|phone\" global_colors_info=\"{}\"]

Retarus Intelligent Document Processing was implemented in Strauss' sales department over a period of about six months. The first step was programming the necessary connection to Strauss' ERP system, followed by a test phase using selected orders to fine-tune recognition. The go-live was finally succeeded by a hypercare phase during ongoing productive operations. Retarus' IDP solution was connected to the existing interfaces for EDI and archiving. <\/p>\r\n

During implementation, Strauss' entire order entry process was redesigned. All orders received as PDFs are now fully digitized by\u00a0Retarus. <\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text disabled_on=\"off|off|off\" admin_label=\"Services\" module_class=\"ret_wider\" _builder_version=\"4.24.2\" _module_preset=\"default\" background_color=\"#44546a\" background_layout=\"dark\" max_width_tablet=\"50%\" max_width_phone=\"100%\" max_width_last_edited=\"on|tablet\" module_alignment=\"right\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|tablet\" custom_padding=\"30px|30px|7px|30px|false|false\" module_alignment_tablet=\"left\" module_alignment_phone=\"left\" module_alignment_last_edited=\"on|phone\" global_colors_info=\"{}\"]

Retarus Service in Use<\/h3>\r\n