Keep Your Communication Trusted with Cloud Fax for Epic

Cloud Fax for Epic

Spend more time on what matters. Fax PHI reliably and securely with HIPAA-compliant Cloud Fax for Epic.

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Fax for Epic, Streamlined

Fax directly in Epic via modern APIs. No hardware, no hassle. The days of downtimes and constant re-sending are over.

Do More with Less

Replace fax servers and cut costs without changing the user experience. Send faxes from Epic more efficiently and at a greater bottom line.

Plus the Extras

Lean on experienced technicians for migration and service, compliant data processing, in-depth reporting capabilities, and much more.

The Retarus Advantage

Native Integration

A proven and tested integration. Compatible with all Epic modules and available in Epic Showroom

Set and Forget

Designed to be future-proof, regardless of upgrades or changes to your Epic instance

Secure PHI Transmissions

Meets the highest security standards and total compliance with HIPAA. HITRUST certified

Customer Ratings and Reviews

“Retarus and Symtrax provided us with a turnkey solution, so that we could immediately test it under real production conditions. Within two days the service was ready to use productively.”

Read Customer Story Jean-Michel Brégeat, Head of Sales, Aigle

“An exceptional and strong services performance proven by many years of nearly flawless delivery of agreed services, processes and KPIs.”

Read full review IT, Banking

“Retarus is the technological leader for electronic enterprise communications. That means that we are excellently advised and equipped to deal with all future technological developments.”

Read Customer Story Willi Geißdörfer, Senior Manager Sales Services, Adidas

“In Retarus we have found a partner with which setting up and operating a scalable, cloud-based desktop SMS, fax and SAP fax solution functions very smoothly.”

Read Customer Story Öner Durmaz, Project Leader and Systems Consultant, Corporate Sector Information Systems and Services – Unified Communication Services, Robert Bosch GmbH

“A+ Product, Reliability, And Service From Retarus”

Read full review IT, Finance

Features

Real-Time Monitoring
Dynamic Cover Pages
Billing Codes
NeverBusy Technology
Rendering Control

In addition to detailed in- and outbound reporting, we also provide administrators with live insights into their organization’s faxes as they’re in transmission.

Complete overview of all faxes currently in transmission

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Key facts about every single transmission at a glance

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Drilldown option for even more information

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Create and upload your own cover page templates. Different cover pages can be assigned to departments, user groups, or users. Set a standard cover page or choose one per fax job.

Dynamic fields for recipient information

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Add your logo or other graphical elements

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Automatically fill in sender and transmission information

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Use dynamic fields to enable exceptional use cases

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Utilize multi-page cover pages

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Tag fax transmissions from Epic with billing codes to enable detailed reporting and invoice breakdowns by billing code.​

Billing codes can be set up in the central administration portal or dynamically assigned to individual fax transmissions through API parameters.

Volume and cost breakdown by billing code

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Sort and filter reports by billing code

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Multiple users, departments, or applications sending faxes? Retarus’ own NeverBusy Technology ensures that two faxes are never simultaneously sent to the same recipient. This avoids busy signals, improves delivery rates and ensures smooth processes.

Need a rendering engine built for the most diverse requirements? Ours can easily process various document layouts, fonts, languages, text formats and file types including TXT, HTML, XSLX, DOCX, PDF, image files and many more.

RGB-to-grayscale conversion automatically transforms colorful elements like logos into high-contrast black-and-white images, preserving clarity and visual integrity.
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Various fonts and languages

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Right to left languages

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Tables

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Elements extending beyond page margins
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QR codes and barcodes

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Shapes

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Why Choose Retarus Cloud Fax?

Reliable Infrastructure

Retarus Cloud Fax, powered by the HITRUST e1 certified Fax Backend, is engineered for maximum reliability. Its robust infrastructure includes six data centers worldwide, along with a redundant network infrastructure, connections and carriers.
Retarus Data Centers

Security and Compliance

We operate under a comprehensive, annually audited security framework. Our certifications include SOC1, SOC2, ISO27001, HITRUST and PCI DSS. We provide fax solutions in compliance with major regulations including HIPAA, FERPA, and GDPR.

Premium Performance

Carrier-grade Ribbon equipment in every data center, multiple Tier 1 premium network carriers, active carrier management, and innovations and expertise from decades of experience ensure high transmission success rates on a global scale.

Reporting and Administration

Our easy-to-use web portal lets IT teams operate and configure services efficiently and precisely. Track the status of individual faxes with in-depth, real-time reporting.

Migration and Implementation

Your designated project manager and team are with you from the first days of scoping to implementation and scaling to production. Custom application integrations are supported by a professional services team or our proven partner network.

Customer Experience

We take customer support seriously. Talk to our experts instead of call centers or chatbots and see why we have a 95% first call resolution rate. Analysts recognize us, customers rate us highly, and many of the world’s largest enterprises rely on us.

Improve Business Processes with Cloud Fax Add-Ons

Optical Character Recognition

Automatically receive faxes as searchable PDF documents to simplify downstream workflows.

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Barcode and QR Code Recognizer

Automatically read or print barcodes on faxes, route inbound documents to specific numbers, email addresses or folders based on barcode information.

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Archiving

Keep sent and received faxes including metadata in our storage or have them automatically be copied into your own archive.

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Fax Auto Reply

Set up automatic, customizable replies to received faxes.

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Fax Addons

Want to Know More About Retarus Cloud Fax?

Epic EMR Faxing with Retarus

Find out more about Epic EMR faxing with Retarus

Read more

Epic Connector and Setup Guide

Find our technical information and setup guide about the Epic Connector

Read more

More on HIPAA

See how Retarus enables HIPAA-compliant faxing

Read more

Retarus Cloud Fax

Find out what makes Retarus Cloud Fax excellent here

Read more

Frequently Asked Questions

How does faxing through Epic work with Retarus?

It integrates through the Epic Connector (see Epic Showroom), letting you send faxes directly from Epic through a tried and tested API. You’ll also get real-time status notifications right back into your Epic instance.

Is Retarus Cloud Fax HIPAA compliant?

Yes. We’re HIPAA compliant and HITRUST certified, protecting data within our services in accordance with the contractual terms covered by a BAA (Business Associate Agreement).

Does Retarus understand the U.S. Healthcare Sector?

Yes. We have over a decade of experience in the U.S. healthcare sector, from large hospital networks to insurers, medical service providers, and laboratories. Whether it’s scaling across large networks or creating custom solutions for niche providers, we’ve done it all.

Can Retarus Cloud Fax integrate with other EHR applications?

Easily. We provide developer-friendly fax APIs that integrate with almost any business application, including EHR and other healthcare applications.

Where can I find technical information about Cloud Fax?

Please have a look at our Product Documentation Center.

Where can I find out more?

Visit our Cloud Fax overview page. Read our case studies and analyst reports. Check out our corporate blog and upcoming webinars, and feel free to book a demo. We’re always happy to help.