Simplify Communications with Email-to-Fax and Fax-to-Email

The cloud faxing solution you already know how to use. Email-to-Fax and Fax-to-Email enable sending and receiving faxes with minimal efforts.

Powerful Email Faxing

Enjoy the convenience of email with the interoperability and security of faxing. Access Retarus’ powerful cloud fax infrastructure through your email client.

Broad Administrative Capacities

Configure transmission settings easily for individual users, user groups, or system wide. You can also integrate administration into your ITSM application.

Flexible Transmission Configurations

Simple enough for sporadic users, with options for power users to customize their status notifications, paper format, cover pages and more.

Email-to-Fax Sending

Email-to-Fax Status

Fax-to-Email Receiving

The Retarus Advantage

Document Customization

Rich customization options for faxes including multi-page cover pages with dynamic fields and more.

Easy to Deploy

No downloads, no provisioning accounts, no trainings: Just register your users’ email addresses and let them fax away

Transparency and Control

Users get detailed status reports for all their faxes, IT teams get in-depth insights into your entire organization’s traffic.

Customer Ratings and Reviews

“Retarus and Symtrax provided us with a turnkey solution, so that we could immediately test it under real production conditions. Within two days the service was ready to use productively.”
Read Customer Story Jean-Michel Brégeat, Head of Sales, Aigle

“An exceptional and strong services performance proven by many years of nearly flawless delivery of agreed services, processes and KPIs.”
Read full review Head Of Platforms And Technologys, Industry: Banking

“Retarus is the technological leader for electronic enterprise communications. That means that we are excellently advised and equipped to deal with all future technological developments.”
Read Customer Story Willi Geißdörfer, Senior Manager Sales Services, Adidas

“In Retarus we have found a partner with which setting up and operating a scalable, cloud-based desktop SMS, fax and SAP fax solution functions very smoothly.”
Read Customer Story Öner Durmaz, Project Leader and Systems Consultant, Robert Bosch GmbH

“A+ Product, Reliability, And Service From Retarus”
Read full review Sr. Director, Enterprise Operations, Industry: Finance

Features

Outbound

Inbound

Subject Line Commands

Customizable Status Report

Inbound Ribbon

Granular Administration

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Simply let users modify individual fax transmissions with simple commands, added to the subject line.

Find a full list of subject line commands in our documentation center.

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We send a detailed status report to the sender (or any other email address you specify) of every fax sent with Retarus Email-to-Fax. Both the layout and information displayed in status reports can be customized

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Keep full control over everything that is relevant for your communications. From numbers and cost centers to status reports

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Why Choose Retarus Cloud Fax?

Reliable Infrastructure

Retarus Cloud Fax, powered by the HITRUST e1 certified Fax Backend, is engineered for maximum reliability. Its robust infrastructure includes six data centers worldwide, along with a redundant network infrastructure, connections and carriers.

Security and Compliance

We operate under a comprehensive, annually audited security framework. Our certifications include SOC1, SOC2, ISO27001, HITRUST and PCI DSS. We provide fax solutions in compliance with major regulations including HIPAA, FERPA, and GDPR.

Find out more

Premium Performance

Carrier-grade Ribbon equipment in every data center, multiple Tier 1 premium network carriers, active carrier management, and innovations and expertise from decades of experience ensure high transmission success rates on a global scale.

Reporting and Administration

Our easy-to-use web portal lets IT teams operate and configure services efficiently and precisely. Track the status of individual faxes with in-depth, real-time reporting.

Migration and Implementation

Your designated project manager and team are with you from the first days of scoping to implementation and scaling to production. Custom application integrations are supported by a professional services team or our proven partner network.

Customer Experience

We take customer support seriously. Talk to our experts instead of call centers or chatbots and see why we have a 95% first call resolution rate. Analysts recognize us, customers rate us highly, and many of the world’s largest enterprises rely on us.

Improve Business Processes with Cloud Fax Add-Ons

Optical Character Recognition

Automatically receive faxes as searchable PDF documents to simplify downstream workflows.

Barcode and QR Code Recognizer

Automatically read or print barcodes on faxes, route inbound documents to specific numbers, email addresses or folders based on barcode information.

Archiving

Keep sent and received faxes including metadata in our storage or have them automatically be copied into your own archive.

Fax Auto Reply

Set up automatic, customizable replies to received faxes.

Get in touch

Want to learn more or see Email-to-Fax and Fax-to-Email in action? Contact us and we will work with you directly or introduce you to one of our trusted partners.

Contact us

Learn more

Check out our documentation center to find technical information and product guides.

Want to Find Out More About Email-to-Fax and Fax-to-Email?

Cloud Fax for Outlook

Email faxing via Outlook – even simpler and more intuitive

Cloud Fax

Find out what makes Retarus Cloud Fax so excellent

Rendering

Why rendering faxes is more difficult than you think

Corporate Blog

Read about product developments, market news, and other updates from Retarus

Frequently Asked Questions

Which document formats can be sent via email-to-fax?

Among others, Email-to-Fax supports the fax transmission of DOC, DOCX, XSLX, HTML, JPEG, JPG, PNG, PDF, and PPTX files. For a full list of supported document formats, please visit our documentation center.

What are the format options for receiving faxes via fax-to-email?

Faxes can be received as PDF, PDF/A-1b, TIFF, TIFFG4, or single page TIFF. Additionally, our OCR add-on enables the receipt of searchable PDF documents.

Can we see email-to-fax and fax-to-email in action?

We’re happy to demo our products, provide test accounts, or set up PoCs. Simply contact us to find out more.

Email faxing does not work for me. What are other ways to use Cloud Fax?

We offer many options to send and receive faxes, including a web portal, a Windows application, and APIs. Look at our Cloud Fax page to find out more or contact us to discuss your specific requirements.

Where can I find out more?

Visit our Cloud Fax overview page. Read our case studies and analyst reports. Check out our corporate blog and upcoming webinars, and feel free to book a demo. We’re always happy to help.