Efficient Staff Planning Thanks to Two-Way SMS

The Challenge

Personnel placement and temporary employment services are among the most important service markets facilitating entrepreneurial flexibility. To continue to hold their own in this highly competitive environment, personnel service providers must be able to provide their customers with qualified staff faster than ever before. This is especially true in cases where short-term bottlenecks occur due to illness, seasonal fluctuation and order peaks. The problem is that those managing large workforces are often faced with a shortage of both time and administrative capacity.

The Background

Whether it’s temporary or long-term personnel deployment, individual or team assignments many staffing agencies coordinate staff primarily by telephone. In an initial non-binding conversation, the agency first inquires about availability and interest in the position. The worker called only receives more information about the place of employment and working hours in a second conversation. Moreover, multiple phone calls have to be made to potential staff simply because they cannot be reached. Documenting these calls is also tiresome and is usually done manually. Media disruption between the various communication channels can hardly be avoided. To significantly reduce the administrative effort required, personnel service providers are increasingly seeking automated communication solutions that efficiently facilitate information exchange with staff.

The Solution

Retarus Enterprise SMS Services allow texts to be sent securely and reliably from business applications, ERP or CRM systems, and web-based applications to any mobile phone in the world straight from the Retarus infrastructure without the expense of additional hardware or software. The SMS to applications functionality enables incoming SMS replies to be automatically pushed to the relevant enterprise business applications. Data is always encrypted for transmission. Companies around the world benefit from scalable transmission capacities and maximum transaction security. The SMS services, including the two-way SMS service, are operated in Retarus own data centers in accordance with the applicable local compliance and data protection regulations.